Refund Policy
Last updated: December 1, 2024
100% Refundable Pre-Order Deposits
Your $500 CAD pre-order deposit is fully refundable at any time before shipment, for any reason. No questions asked.
Our Commitment to You
At Rubbish Energy, we understand that pre-ordering a product that is still in development requires trust. That's why we've made our refund policy as simple and customer-friendly as possible. We want you to feel confident in your pre-order, knowing you can change your mind at any time.
Pre-Order Deposit Refunds
Eligibility
All pre-order deposits are eligible for a full refund if requested before your order ships. There are no time limits, no questions asked, and no partial refund situations for pre-order deposits.
Refund Amount
You will receive a 100% refund of your $500 CAD deposit. There are no restocking fees, administrative fees, or any other deductions.
Processing Time
Refunds are processed within 5-10 business days. The refund will be credited to your original payment method. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.
How to Request a Refund
There are two ways to request a refund:
Option 1: Online Portal
Use our self-service order management portal:
- Visit rubbish.energy/preorder/manage
- Enter your email address and order ID
- Click "Request Refund"
- You'll receive a confirmation email
Option 2: Email Us
Send an email to hello@rubbish.energy with:
- Subject line: "Refund Request"
- Your order ID (from your confirmation email)
- The email address used for your order
Returns After Shipment
Once your Rubbish Energy machine has shipped, different terms apply:
30-Day Return Window
You may return your machine within 30 days of delivery for a full refund of the purchase price, provided the machine is in its original condition and packaging.
Return Shipping
For returns within 30 days, we will provide a prepaid shipping label. Returns after 30 days (if accepted) may require the customer to cover return shipping costs.
Damaged or Defective Products
If your machine arrives damaged or is defective, please contact us immediately. We will arrange for a replacement or full refund, including all shipping costs.
Cancellation by Rubbish Energy
In the unlikely event that we are unable to fulfill your pre-order (for example, if the project is cancelled or significantly delayed), we will automatically refund your deposit in full. You do not need to take any action.
Policy Exceptions
While we aim to be as flexible as possible, the following situations are not eligible for refunds:
- Damage caused by improper use, installation, or modification
- Normal wear and tear after extended use
- Products returned without original packaging (after 30-day window)
- Products purchased from unauthorized resellers
Questions?
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:
Rubbish Energy
Email: hello@rubbish.energy