Privacy Policy

1. Introduction

Rubbish Energy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rubbish.energy (the "Site") or place a pre-order with us.

We are a Canadian company and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

2.1 Personal Information You Provide

When you place a pre-order or contact us, we collect:

• Name (first and last name)
• Email address
• Phone number (optional)
• Shipping address
• Billing address
• Payment information (processed securely by Stripe)
• Any additional information you provide in forms or communications

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website (how you found us)
• Date and time of visit
• Device information

We use this information for website analytics and to monitor for unusual traffic patterns. We do not use third-party analytics services like Google Analytics.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your pre-order
• Sending order confirmations and updates
• Communicating about product development and delivery timelines
• Responding to your inquiries and providing customer support
• Processing refund requests
• Improving our website and services
• Monitoring and analyzing website traffic
• Detecting and preventing fraud
• Complying with legal obligations

4. Third-Party Services

We use the following third-party services that may have access to your information:

4.1 Stripe (Payment Processing)

We use Stripe to process payments. Your payment information is sent directly to Stripe and is not stored on our servers. Stripe's privacy policy can be found at stripe.com/privacy.

4.2 Amazon Web Services (Hosting & Email)

Our website is hosted on Amazon Web Services (AWS), and we use AWS Simple Email Service (SES) to send transactional emails. AWS maintains industry-standard security practices. AWS's privacy policy can be found at aws.amazon.com/privacy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Pre-order information: Retained until your order is fulfilled and for 7 years afterward for tax and legal purposes
• Contact form submissions: Retained for 2 years
• Visitor analytics: Retained for 90 days

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL/TLS encryption for all data in transit
• Encrypted database storage
• Secure payment processing through Stripe (PCI-DSS compliant)
• Regular security updates and monitoring
• Limited access to personal data on a need-to-know basis

7. Your Rights (PIPEDA)

Under Canadian privacy law, you have the following rights:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information
• Withdrawal of Consent: You may withdraw your consent to our processing of your personal information at any time
• Deletion: You may request that we delete your personal information, subject to legal retention requirements
• Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at hello@rubbish.energy.

8. Cookies and Tracking

Our website uses minimal cookies necessary for functionality:

• Session cookies: Required for admin authentication and maintaining your session during checkout
• Stripe cookies: Used by Stripe for payment processing and fraud prevention

We do not use advertising cookies or tracking pixels. We do not share your browsing data with third-party advertisers.

9. Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete the information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States (where AWS and Stripe operate). These countries may have different data protection laws than Canada. By using our Site or placing a pre-order, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will send an email notification to customers who have placed pre-orders.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You may also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.